How do I submit a remote support request?

Submit a remote support request to request a remote upgrade or fresh installation. atmail support staff may also direct you to use this form to provide server access details securely for remote assistance on incidents. 

1. Login to the atmail customer portal
   
   • Go to https://www.atmail.com/ and click login.
     
     
     
     
   • And/or go directly to http://atmail.com/portal2/
     
     
     
     
2. Existing customers, please enter your atmail ID and password. If you do not already have a customer portal account, and wish to request a fresh installation of atmail, please see this guide for details on how to create one. 
   
   
3. Existing customers can now click to submit a Remote Support request. 
   
   
   
   
4. Here you will see a list of current and past requests. Complete the request form to submit a new request. 
   
   
   
   
5. Remote request has now been submitted and atmail staff will be in contact ASAP.