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How do I submit a remote support request?

Stewart -

Submit a remote support request to request a remote upgrade or fresh installation. atmail support staff may also direct you to use this form to provide server access details securely for remote assistance on incidents. 

  1. Login to the atmail customer portal
  2. Existing customers, please enter your atmail ID and password. If you do not already have a customer portal account, and wish to request a fresh installation of atmail, please select the Register button

  3. Existing customers can now click to select the Contact Sales button. 

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  4. Be sure to write that you require a remote access to your system by Atmail before pressing Submit

    portal_contact_sales.PNG

  5. Remote request has now been submitted and atmail staff will be in contact ASAP. 

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