PROBLEM

New users are unable to sign up using the signup page as they are greeted with the error "No entry is registered for key 'w4m70Yt0hYUdlM2r2lrrIuY0zgKG4A3vvftu4NbbCWfW'"

ENVIRONMENT

• On-Premise Server + WebMail Installations: Version 7.4.2.1 > Current Version

CAUSE

License validation issue.

RESOLUTION

1. Open and edit /usr/local/atmail/webmail/application/modules/mail/controllers/SignupController.php

2. Locate

   $requestParams['name'] = $requestParams['username'] . '@' . $requestParams['hostname'];
   $this->view->result = $api->userSignup($requestParams);
   

3. Change to

   $requestParams['name'] = $requestParams['username'] . '@' . $requestParams['hostname'];
   license::validate();
   $this->view->result = $api->userSignup($requestParams);
   

4. Save changes and retest signup page functionality.