Signup Page Bug - No entry is registered for key 'w4m70Yt0hYUdlM2r2lrrIuY0zgKG4A3vvftu4NbbCWfW'

PROBLEM

New users are unable to sign up using the signup page as they are greeted with the error "No entry is registered for key 'w4m70Yt0hYUdlM2r2lrrIuY0zgKG4A3vvftu4NbbCWfW'"

ENVIRONMENT

• On-Premise Server + WebMail Installations: Version 7.4.2.1 > Current Version

CAUSE

License validation issue.

RESOLUTION

1. Open and edit /usr/local/atmail/webmail/application/modules/mail/controllers/SignupController.php

2. Locate

   $requestParams['name'] = $requestParams['username'] . '@' . $requestParams['hostname'];
   $this->view->result = $api->userSignup($requestParams);
   

3. Change to

   $requestParams['name'] = $requestParams['username'] . '@' . $requestParams['hostname'];
   license::validate();
   $this->view->result = $api->userSignup($requestParams);
   

4. Save changes and retest signup page functionality.