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on-premise Sales FAQs

Stewart -


atmail is licensed on a per-user basis. A "user" is one email account that will be hosted and/or accessed via the atmail mail-server or webmail client.

The atmail on-premise licensing system allows for 2 user classes with different functionality and pricing for each license type and includes the following features:

BASIC: email server, webmail, contacts

PRO: email server, webmail, contacts, calendar, tasks, file storage and sharing, synchronisation and provisioning.

Question Answer
How can I purchase atmail? You can purchase directly through our Online Store. Large user licenses can be quoted and purchased by contacting our sales team.
If I purchase online, will you send me an invoice? After the purchase you can login to our customer portal using your login details to review your quotes and invoices.
How can I pay for my license? (Payment options) We accept payment online via credit card (preferred) when using Visa and Mastercard. Payments using American Express will be done using manual processing and by prior arrangement. Bank transfers are available for transactions greater than USD $ 1,000.
Is the price of atmail a one-time cost, or a subscription based? atmail on-premise licenses are typically purchased and renewed as a yearly subscription.
Every purchase includes one-year of Standard Support. Premium Support can be purchased at additional cost. Please contact our sales team.
Is renewal price same as purchase price for atmail7 OnPremise? Yes. And you can always renew for one year service.
Are multi-year contracts available? Yes. We are happy to negotiate multi year contracts with customers and offer favourable pricing to relect a longer term commitment to atmail.
Do you offer an evaluation license? For atmail on-premise we are happy to offer a 30-day evaluation license which includes fully featured 5 x PRO user license.
Can we add more mailboxes to our license after we purchase? For atmail on-premise simply go to your client portal (details were emailed to you on purchase) and buy the additional BASIC or PRO users you’ll need. You can also upgrade existing user classes (i.E. BASIC to PRO).
Can I have different license classes at the same time? Yes. The overall license can contain any number of users of any class. This will allow to purchase only the exact user numbers required at any time.
Can I upgrade my users from Basic to Pro classes? You can alter user classes on your renewal anniversary. Additional licenses can be purchased at any time via the client portal.
Can I reduce the users in my license? You can reduce license numbers or downgrade user classes on your renewal anniversary.
Does atmail 7 on-premise work without renewal of license? (After one year) No, it will say “License expired” and you won’t be able to use it anymore.
The "License" tab in Web Administration asks for a DownloadID and Serial Key, but the email I received had a Serial Key and a ClientID. How do I get a DownloadID? Your Download ID and Client ID are interchangeable. You can safely use the Client ID you received in the "DownloadID" field in Web Administration > License tab > Register License.
Why does (password change/filtering/Spam controls/other feature) appear in the Online Demo, but not in the evaluation software I downloaded? The Online Demo is running atmail email server, which contains many server-side features and controls that are not included with the webmail client-only software.
Now however, we offer plugins to help integrate these features with your external IMAP server or spam filter.
Is it possible to manage more than one IMAP account at a time with the webmail client? atmail webmail currently only supports access to 1 account at a time.
Can I share a single calendar entry with other people in my organisation? atmail does not currently support sharing an individual calendar entry. (A calendar and all its associated entries can be shared).
Do you have an installation of atmail that can be purchased to use on a custom domain and Webmail server? Yes, atmail 7 licenses are shipping with unlimited domain capabilities. You can install atmailand create users under any of your domains.
Is it possible to merge my existing contacts and calendar events from database to your system? Please contact our sales team to enquire about professional services atmail offers to assist with migration.
Alternatively, check our knowledge base for articles on how to do this yourself.
I'm doing an atmail trial and noticed that some Spanish translation should be modified. Is it possible to do this by ourselves? Yes, all on-premises installations can edit and configure translation files.
Does atmail include source-code? Yes, atmail includes source-code, an API, a Plugin Framework, CSS files for interface themes and more, so you can modify the software to suit your environment.
Does atmail have a "X" language-pack? Out-of-the-box, atmail currently supports Arabic, Catalan, German, English, Spanish, French, Finnish, Indonesian, Italian, Dutch, Brazilian Portuguese, Russian, Swedish, Thai, and Simplified Chinese.
Additional languages can be added using the process detailed in our Translation Guide.
Do you have an API? Yes, atmail is built on a RESTful API. For more information see our knowledge base.
Do you have any integration with SSO providers such as OneLogin? We do not offer SSO integration "out of the box". Please contact our sales team to enquire about professional services to customise your installation.
Can we run redundant or clustered servers on the same license? Yes, your license will provide Multi-Server support for full active/active redundancy and clustering support.
Does atmail run on KVM/VMware/Xen? Yes, atmail runs well in KVM, VMware, Xen, and most other "full virtualization" environments.
Does atmail run in OpenVZ/Solaris Containers? No, we recommend using atmail under a KVM/VMware environment.
Can atmail be installed on Amazon ECS/AWS or other "cloud" hosting plans? Yes, although these environments sometimes provide other considerations that can affect performance.
For example, some "Cloud" hosting plans' IP addresses are subject to reassignment at unexpected times; this can cause issues with static MX/DNS records including mail delivery deferment or failure.
We recommend reading the technical details of such plans carefully, and install the evaluation copy of the software if you're not sure.
Can I install atmail on my web-hosting account plan? The Webmail Client installs easily on most Linux hosts. However, the installation for atmailEmail Server requires root access to the server, which is prevented by the limitations on the "Shared Hosting" plans offered by some web hosts.
We recommend the "Dedicated", "Virtual Dedicated" or "Virtual Private" server plans if you're considering atmail Email Server. You should contact the web host you're considering beforehand and tell them what you want to do; they can usually offer advice on what plan offers the features you'll need.
Refer to the atmail Installation Guides for installation information:
- Web Server Installation
- Web Client Installation
Remember also, we offer an evaluation copy of the software, so download a copy and test the installation before you purchase.
We recommend installing the standard Webmail Client software on a supported platform; CentOS 6.X/5.X, RHEL 6.X/5.X, Ubuntu 9+, or SUSE 11.2+ all work quite well, and most other GNU/Linux-based OS's can be made to work too.
Does atmail run on (Solaris/Slackware/Gentoo/other unsupported OS's)? The Webmail Client "should" work correctly on any OS that supports all the PHP dependencies. However, variations in the default shell can cause script issues, and dependencies may have different names or default paths (or both) on unsupported systems.
The same goes for the Email Server version of atmail; we use open-source components like Exim, Dovecot, SpamAssassin, and ClamAV for atmail's core services to allow the most flexibility. These servers' binaries are compiled from source during system installation, and are all platform-independent. However, the above-mentioned issues would probably require that each component of atmail Email Server be installed manually, and other issues are likely.
This leads to the main issue: "not a supported configuration". You can try to install on these OS's, but we won't be able to assist with most issues encountered during installation, maintenance, or upgrades even if you buy a license. This is the primary reason we recommend sticking with the "standard" GNU/Linux OS configurations: we're able to quickly and easily help with any problems, and also identify any issues that may be affecting other clients on similar systems.
Does atmail run on cPanel, DirectAdmin, Webmin, or other control-panels? Yes, atmail can be installed according to the standard Webmail Client Installation Guide on most control-panel equipped webservers.
Note, using the atmail API and plugin framework you can integrate additional functionality into your selected control-panel ( Sieve filtering, change passwords, set auto-reply, etc).
Does atmail run on Plesk? Yes, atmail can be installed according to the standard Webmail Client Installation Guide on a Plesk server. atmail can be installed under Plesk like any regular PHP application, and provide the full Webmail client, calendar & contact features to end-users.
Why don't you have a Windows version? Linux offers several significant benefits over Windows. Aside from the usual security, stability and performance benefits associated with Linux, the open-source nature of the system tools also allows flexibility for modification and custom features, while still providing a consistent, reliable environment for easy troubleshooting.
Does atmail support Windows clients?

Yes, most Windows email clients can connect directly to atmail's IMAP/POP3 server. Outlook users can synchronize Calendars and Contacts using a third party plugin such as Outlook CalDav Synchronizer, and Thunderbird/Mozilla users can connect their Contact and Calendar clients directly to atmails CalDAV/CardDAV server. The Webmail UI is supported under Windows, IE8+.  

Does atmail support Mac OS X clients? Yes, OS X Mail users can connect directly to atmail's IMAP/POP3 server, and connect native Apple Calendar and Contacts clients directly to atmail's CalDAV/CardDAV server.
Does atmail support iOS clients? Yes, iOS Mail users can connect directly to atmail's IMAP/POP3 server, and connect their iCal and Address Book clients directly to atmail's CalDAV/CardDAV server. atmail also provides iOS Provisioning support, optional Exchange ActiveSync support, and a Mobile UI.
Does atmail support Android clients? Yes, Android users can connect directly to atmail's IMAP/POP3, CalDAV, and CardDAV servers to synchronize email, Calendars and Contacts with the atmail server. Android users can also use the optional Exchange ActiveSync support and Mobile UI.
Does atmail support BlackBerry clients? atmail does not test against, or support, Blackberry devices, however we've received feedback that modern Blackberry devices have worked very well on our platform using IMAP/POP, CalDAV and CardDAV. We also offer Exchange ActiveSync licensing for compatible devices.
Can the atmail team customize my installation for me? Contact our sales team to discuss our available professional services models.
Does atmail support Calendar Invitations to external email addresses? Yes, atmail 7 includes calendar invitation support, invitations are sent via email as an ICS attachment.
Does ActiveSync work with Plesk? No. Plesk servers do not support ActiveSync, and you cannot purchase ActiveSync licenses for the Plesk APS license.
Can the Outlook or atmail Sync Connector synchronize shared Calendars or Contacts? Not at this time, but this is being considered for future development.
Does ActiveSync support HTML email? Yes, since the atmail 7.02 release HTML ActiveSync is now supported.
Can I use atmail to add Webmail, CalDAV/Calendars, CardDAV/Contacts, or WebDAV/File Storage features to my existing email server? Yes, our Webmail client is available for exactly this purpose. You can install atmail Webmail on your web-server so users can log into the IMAP mail-server you've specified. The WebClient includes our CalDAV/CardDAV/WebDAV Calendar, Contacts and File Storage server backend to support both external clients and WebClient's Groupware features.
Does atmail support mailing-lists? atmail offers limited support for small mailing-lists; see our Knowledge Base article for configuration instructions. Note however, that if you'll need features like list or subscription management, in-depth email campaign tracking, or other advanced mailing-list functions, you'll want to integrate atmail with a dedicated mailing-list solution.
Can I use atmail for mass-mailing/email campaigns? On-premises deployments of the atmail email server systems can be configured to allow as many messages as required. The system also provides a "Mass Mail" feature so you can send a copy of an email to all users of a local email domain, or all users on the server.
Please note, your mass mail usage must comply with appropriate legislative requirements to ensure you do not blacklist your server for sending spam emails.
You may also need to configure some server settings to avoid blacklisting and utilise an external mailing-list application to organize mailing-lists, campaigns, and list subscriptions.
Does atmail support LDAP/Active-directory for authentication? Yes, atmail email server can check users' authentication credentials against an LDAP/Active Directory server before allowing users to log in. See our Directory Services Configuration Guidefor LDAP/AD setup instructions, setup is easy!
Can atmail read Calendar or Contact data from external LDAP servers? You can configure atmail to use an existing LDAP server for Global Contacts. atmail supports CalDAV for Calendaring.
Can atmail check multiple mailboxes at once? Unfortunately this is not currently possible through the Webmail Client. While atmail email server's alias feature can deliver a copy of emails received at a single inbox to multiple addresses, sending separately from multiple and/or external accounts require logging out of one account before logging into another.
Is your system setup to do redundant servers? atmail servers can be set up in clusters of two or more servers for High Availability / redundancy.
What level of support will I get as a new customer? You will receive Standard Support. Premium Support can be purchased at additional cost. Please contact our sales team.
Will my Anti-Virus and Anti-Spam still get definitions and RBL updates if my Support and Upgrades expire? No, the Anti-Spam and Anti-Virus signatures are pulled from the atmail network and are deactivated if your support and upgrade period has expired.
What is the fastest mode to reach you in case emergency? We do offer a Premium Support option with direct phone access. Please contact our sales team.
Is support available 24hrs? Support is available 7 days from 7am to 7pm Australian time (AEST) and from 9am to 5pm MST.
Can you log into our system to help with "X"? If it's an atmail issue, we probably can. We offer Remote Support services for a small fee, to submit a Remote Support request just log into the Client Portal and select the appropriate Support option from the interface.
I have an atmail account through "X", and I need help accessing or using my account. Can you help? Many of atmail's clients use our software to provide email services to their email users. Unfortunately we do not have access to their servers or support their end-users, so in cases like these you'll usually need to contact your mail host directly.
Note however, many common questions can be answered at our User Guide.
Can you install atmail on my server? Assuming your server will support the atmail installation, we sure can for smaller installations! Remote Installation is available for a fee ($200 USD plus the cost of your license). You can order when purchasing from our Online Store, or after your initial purchase from our Upgrade page. Our techs log in and install atmail on your server via SSH, configured and ready to use.
Large installations will require a custom quote. Please contact our sales team by completing our Sales Enquiry Form online.
How do I back up/restore atmail? atmail makes use of OS-level tools to make backups easy and flexible. See Backup and Recovery for technical details and instructions.
How do I get started providing email for my users? The first step is downloading and installing an email server; if you don't already have an IMAP server then we recommend using atmail email server + webmail. Procure a domain-name and public IP address for your mailserver, a server that meets the System Requirements, and installatmail on the system. Set your domains' MX records to point to the atmail server's IP address, and you're ready to go!
Why doesn't the Webmail Client connect to POP3-only email servers? We have decided to move away from POP connectivity with the atmail WebClient. We have seen a trend in the industry moving towards IMAP rather than POP, and we agree with this; IMAP provides your end users with a way to keep their messages stored in one central location while retaining their folder structure.
If you are required to use POP in your environment, feel free to try the atmail email server product that includes the webmail client as well as a POP3 connector for external clients.



Contact our support team

+61 (7) 5357 6605