How can we help?

Watch this space: Upcoming Help Centre Migration


ActiveSync Device Setup Guide - iOS

Stewart -


I need to configure my atmail account to connect via ActiveSync to my iOS device.


  • On-Premise Server + WebMail Installations: Version 6.0 > Current Version
  • Webmail Only Installations: Version 6.0 > Current Version


Requirement for ActiveSync connection.


iPhone/iPad/iPod Touch

Creating the account

The push email capability is easy to set up for an Apple iPhone ®.

Open the Settings window for the Apple iPhone ®. Go to Mail > Add Account. Select Microsoft Exchange as an account type.

Setting account details

Set the details corresponding with your account. Make sure that the username setting also contains the domain. For example, the username setting for an account called "" will be "".

Push emails and contacts

You can then enable the synchronization of emails, calendars and contacts. After saving your settings, your Apple iPhone ® will attempt to synchronize emails, calendars and contacts.


This error may appear after setting your Apple iPhone ® for AtMail.

This error can in most cases, be ignored. The SSL certificate given by the Webserver could not be authenticated. Select 'Accept'.



Contact our support team

+61 (7) 5357 6605