help centre
For more info visit status.atmail.com

How can we help?


Search our knowledge base for answers to
common questions and latest updates.



My activities New request

Follow

External Mail Client - Mac Mail

Stewart -

PROBLEM
I want my users to be able to configure their atmail 7 cloud accounts with Mac Mail.

ENVIRONMENT

  • atmail 7 cloud

CAUSE
Requirement for Mac Mail configuration.

RESOLUTION

Required details

To connect your atmail cloud account to Mac Mail you will need the following:

  • Email Address
  • Email Password
  • Server Settings
    • Basic Server Settings:
      Incoming server: mail-<subscriptionname>.atmailcloud.com or <subscriptionname>.atmailcloud.com
      Port: 143 for IMAP, 110 for POP3
      Outgoing server: smtp-<subscriptionname>.atmailcloud.com or <subscriptionname>.atmailcloud.com
      Port: 25 or 587
    • Secure Server Settings:
      Incoming server: mail-<subscriptionname>.atmailcloud.com or <subscriptionname>.atmailcloud.com
      Port: 993 for IMAPS, 995 for POP3S
      Outgoing server: smtp-<subscriptionname>.atmailcloud.com or <subscriptionname>.atmailcloud.com
      Port: 25 or 587

Note: Connection via Secure Server Settings is highly recommended. IMAP is also preferred over POP3. If you are unsure on what settings to use with your atmail cloud account, please contact your atmail cloud webadmin/Account Manager.

Setting up new account

Open Mail (click it on the Dock or open it from the Applications folder).

If the "Welcome to Mail" assistant does not appear, choose 'Add Account' from the 'File' menu.

Fill in the Full Name, Email address, and Password fields.



Note
: Your email account password will be stored in Keychain to allow you to automatically log in to your email account when you open Mail.

Deselect 'Automatically set up account' if it is enabled. Click Continue to proceed.

Choose the proper Account Type.

Give your account a useful description, such as "Anne's atmail cloud account" or "Juan's atmail cloud email account". It can be called whatever you want.

Enter your Incoming Mail Server, User Name and Password. Click Continue to proceed.


If prompted, enter your Incoming Mail Security settings. Click Continue to proceed.

For Outgoing Mail Server, a useful description such as "atmail cloud Outgoing Mail Server" or "atmail cloud Outgoing Mail Server".

Enter the Outgoing Mail Server details.

If necessary, select 'Use Authentication' and enter your User Name and Password. Click Continue to proceed.

If prompted, enter your Outgoing Mail Security settings. Click Continue to proceed.

Verify your settings in the Account Summary. Check 'Take account online'. Click Create to complete the process.

Account Summary

After completing these steps you should be able to send and receive email via this account. If you can't send or receive email, contact your ISP for assistance (even if you don't use your ISP's email service). Have your email settings on hand to inform the ISP support of the needs of your email service provider.

Have more questions? Submit a request

Comments


Contact our support team


+61 (7) 5357 6605       support@atmail.com