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How to reset the WebAdmin password

Stewart -

PROBLEM

I have forgotten my WebAdmin password.

ENVIRONMENT

  • On-Premise Server + WebMail Installations: Version 6.0 > Current Version
  • Webmail Only Installations: Version 6.0 > Current Version

CAUSE

It happens, you forget the admin user password for Atmail, or your sysadmin leaves without providing the password

RESOLUTION

  1. Find the mysql details for Atmail under webmail/config/dbconfig.ini
  2. Connect to the mysql server, e.g
    mysql -u root -p
  3. Reset the password via SQL
    mysql> update AdminUsers set Password=MD5('mynewpass') where Username='admin' and UMasterAdmin='1';

  4. Login via the Atmail Webadmin with the new password.
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