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EU cloud platform migration FAQ's

Stewart -

The following tables cover some common questions about the EU cloud platform migration. For full list of atmail 8 cloud FAQ's, please see atmail cloud faq's.

SENDING LIMITS

How many emails can be sent per user per hour?

For atmail cloud, you typically have access to 200 - 2,400 emails per user per rolling 24-hour period, depending on the spam score for each email being sent.

Please refer to our Help Centre documentation here. 

What is the send limit for atmail cloud?

atmail limits outbound emails in line with industry standards. Currently, our cloud limit is 100 external recipients per email sent.

Spamhaus RBL is now checked for SMTP connections. If your IP is listed on the XBL, SBL or CBL you will have reduced sending capacity.

What is the maximum size for attachments?

For atmail cloud, the current maximum size allowed per attachment is 25MB.

Does atmail cloud include anti-spam?

Yes. The new EU cloud platform implements a premium anti-abuse system that may not allow email being sent that was allowable on the previous EU cloud platform. 

 

TECHNICAL

Are there changes between the old and new EU cloud platforms access points?

Yes. However this will only affect new atmail cloud subscriptions.

The new atmail 8 cloud platform has different access points than the previous platform. Please refer to our Help Centre documentation here.

These new access points can be used however the current account access points that you have in place will be migrated across to the new servers. 

Do I have to update my third party client settings?
No. As the EU cloud platform has different access points from the previous EU cloud platform, you can update your third party clients settings if you desire. However this is not required as all access points and DNS settings will be migrated to the new servers. More details can be found here on how to setup different clients.
Mac and iOS Clients.
Mac and iOS third party client users may need to completely remove their accounts from their clients then re-set them up if they encounter access issues after the migration. This may be required because of the way these clients store namespace settings and various caches. 
Are there changes between the old and new EU cloud platforms DNS settings?

Yes. However this will only affect new atmail cloud subscriptions.

The new EU cloud platform has different DNS requirements from the previous EU cloud platform. Please refer to our Help Centre documentation here (MX records) and here (SPF, DKIM, DMARC) for default account DNS settings. If you have been given different DNS settings by our team the defaults won't apply.

These new DNS settings can be used however the current DNS settings you have in place will be migrated across to the new servers. 

How do I manage my atmail email service?

Our web admin has a wizard that will walk you through on your first use. For further information, please refer to our Help Centre for step by step tutorials.

What is the limitation on the number of simultaneous connections with atmail cloud?

There is currently a limitation of 40 connections to the server from one IP address. This number may vary from what was allowed on the previous cloud platform. 

How do I update my accounts quotas? 

To update an accounts quota it is best to set a profile, or alternatively an exception to the profiles via the atmail cloud web admin, go to the Webadmin > Services > COS SERVICE > Account Exceptions. Enter the full email of the address you want to change services for. Select Total Storage Quota (MB) as the service type. Enter your desired quota and add the exception. 

 

COS-Quota.PNG

 

SECURITY

Does atmail reject email from DKIM failure?

DKIM Failure for incoming mail is taken seriously - please contact support for requesting an exception for a sender or sender domain.

Does atmail reject email from SPF failure?

SPF Failure is taken seriously (hard fail policy set by a sender) - please contact support for requesting an exception for a sender or sender domain.

What type of SSL Connections for SMTP and IMAP/POP are available?

SSL Connections for SMTP and IMAP/POP now use the latest ciphers and TLS version 1.1 and 1.2 only. This may cause issues for older clients/OS versions.

 

SUPPORT

How do I contact atmail Support and/or raise support tickets?

You can contact our support team either via your atmail client portal or by emailing support@atmail.com.

How do I contact atmail Sales?

Please complete the Contact Us form on our site.

 

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