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password recovery

Dominic -

PROBLEM

How can I reset my password?

ENVIRONMENT

  • atmail cloud

RESOLUTION

If you have defined a minimum of 3 security questions and set a recovery email in you account settings, you can recover your password as explained below.

  1. Beginning on the login page, you can access password recovery by clicking the Screenshot_from_2017-10-31_14-01-29.png link.
    Screenshot_from_2017-10-31_14-00-50.png
  2. Enter the email address you wish to recover the password for.
    Screenshot_from_2017-10-31_14-05-45.png
  3. Click Screenshot_from_2017-10-31_14-07-27.png to generate the password recovery process.
  4. If successful, the webmail will display the following indicating that an email has been sent to the account defined in the Recovery Email section of your Account Settings.
    Screenshot_from_2017-10-31_14-07-07.png
  5. A link will then be sent to your recovery email address. Clicking the link will take you to a verification page where you will need to provide answers to your security questions.
    Screenshot_from_2017-11-01_12-27-22.png
  6. Once these questions are answered correctly, you will be taking to the password reset page where you can reset your password.
    Screenshot_from_2017-11-01_12-31-05.png

 

 

 

 

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