PROBLEM
How can I reset my password?
ENVIRONMENT
- atmail suite
RESOLUTION
If you have defined a minimum of 3 security questions and set a recovery email in you account settings, you can recover your password as explained below.
- Beginning on the login page, you can access password recovery by clicking the
link.
- Enter the email address you wish to recover the password for.
- Click
to generate the password recovery process.
- If successful, the webmail will display the following indicating that an email has been sent to the account defined in the Recovery Email section of your Account Settings.
- A link will then be sent to your recovery email address. Clicking the link will take you to a verification page where you will need to provide answers to your security questions.
- Once these questions are answered correctly, you will be taking to the password reset page where you can reset your password.
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