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spam management

Dominic -

PROBLEM

How can I manage spam from my webmail?

ENVIRONMENT

  • atmail suite
  • atmail mailserver

RESOLUTION

The atmail suite webmail provides granular spam settings that users can adjust to suit their personal preference.

Finding your Spam Settings.

  1. Spam settings can be found by clicking the settings cog Screenshot_from_2017-10-20_15-05-06.png within your webmail and then Mail Screenshot_from_2017-10-20_15-04-43.png on the left hand side of your display.
  2. Your webmail will now show all relevant mail options. To edit your spam settings, click EDIT Screenshot_from_2017-10-20_15-09-26.png  under the Manage spam header.
    Screenshot_from_2017-10-20_15-08-33.png

  3. The following options will now be displayed. Below, you will find a explanation of these settings.
    Screenshot_from_2017-10-20_15-16-59.png

Setting the sensitivity.

By default, the sensitivity is set to 50 which means any email received with a spam score of 5.0 or over will have an Action applied to it.The slider being a times 10 integer allows for a more granular identification of {SPAM} where a setting of 56 will be equivalent of 5.6. We will explore Actions in the next step.

To find your desired sensitivity setting, its helpful to inspect the email headers for a reference. If you think an email should have been marked as spam, you can check its score and adjust your sensitivity accordingly.

To view the email headers.

  1. Click the drop-down arrow Screenshot_from_2017-10-20_15-31-18.png in the header of your mail display.
    Screenshot_from_2017-10-20_15-32-05.png
  2. Click Screenshot_from_2017-10-20_15-34-32.pngto reveal further information about the email. The spam score is denoted by the Screenshot_from_2017-10-20_15-33-31.png value found towards the bottom of the header.
    Screenshot_from_2017-10-20_15-35-27.png

By using the above information, you can now adjust your spam sensitivity settings accordingly to define what mail should be marked as {SPAM} and what mail should not.

Action

Now that we have decided the required score for mail to be marked as {SPAM}, we need to decide what Action is to be used on these identified emails. By default, the Action is set to Mark as Spam. To view other available options, click the drop-down arrow next to the currently selection Action.
Screenshot_from_2017-10-20_15-39-01.png

Mark as Spam

  • When email is identified as spam, this option will apply a {SPAM} tag email. This email will still reach your inbox. An example of this can be seen below:
    Screenshot_from_2017-10-20_15-42-35.png
    This Action can be useful while you are fine-tuning your spam sensitivity score as it only advises that mail has been marked as {SPAM} while allowing it to reach your inbox.

Move to Spam

  • This Action will immediately place any email identified as {SPAM} directly into your Spam folder. This setting is great if you are confident with your spam sensitivity and do not mind checking your {SPAM} folder for any potentially marked email.
    Screenshot_from_2017-10-20_15-45-49.png

Delete Email

  • This Action will bypass your Trash folder and immediately discard mail that has been identified as {SPAM}. You will not be able to recover an email that has had this Action applied to it.

Whitelisting

  • Whitelisting can be performed on a user and domain level. Each entry within this field should be on a separate line as seen below. All entries in your whitelist will bypass any of the above spam settings that you have configured.
    Screenshot_from_2017-10-20_16-03-09.png

Blacklisting

  • Blacklisting can be performed on a user and domain level. Each entry within this field should be on a separate line as seen below. All entries in your blacklist will immediately reject any mail from the entries configured in this section.
    Screenshot_from_2017-10-20_16-56-55.png

 

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