How can we help?




Follow

External Mail Client - Android: HTC OneM9

Dominic -

PROBLEM
How can my users configure their atmail accounts with their Android devices?

ENVIRONMENT

  • atmail suite
  • atmail mail server

CAUSE
Requirement for Android Mail configuration.

RESOLUTION

Required details

To connect your on-premises atmail account to android mail you will need the following:

  • Email Address
  • Email Password
  • Server Settings
    • Basic Server Settings

      Server addresses should be denoted by the system administrator. The below are examples of how you may wish to implement the addressing.

      Incoming server

      imap-yourdomain.com
      or
      pop-yourdomain.com
      Port: 143 for IMAP, 110 for POP3

      Outgoing server
      smtp-yourdomain.com
      Port: 25 or 587

    • Secure Server Settings:

      Incoming server
      imap-yourdomain.com
      or
      pop-yourdomain.com
      TLS - Port: 143 for IMAP, 110 for POP3
      SSL
      - Port: 993 for IMAP, 995 for POP3

      Outgoing server
      smtp-yourdomain.com
      TLS - Port: 25 or 587
      SSL - Port: 465

Note: Connection via Secure Server Settings is highly recommended. IMAP is also preferred over POP3. If you are unsure on what settings to use with your on-premises atmail account, please contact your on-premises atmail webadmin/Account Manager.

Setting up new account

Unlock your device and go to Settings.

Screenshot_20170828-131424.png

Tap onto Accounts & Sync.

Screenshot_20170828-131516.png


Tap onto Add account.

Screenshot_20170828-131615.png


Tap onto Mail.


Screenshot_20170828-131627.png


Select you desired PROTOCOL and complete your account details. Define your IMAP or POP settings at the bottom.


Screenshot_20170828-134553.png

 

Screenshot_20170828-134559.png


Define your Outgoing server settings. Please note that i am using the non-recommended SSL setting of (accept all certificates). This accounts for my self-signed certificate for my test installation.


Screenshot_20170828-134617.png


Now you can enter your account details.


Screenshot_20170828-134625.png


Account setup on your Android device is now complete.


Screenshot_20170828-140531.png

Have more questions? Submit a request

Comments


Contact our support team


+61 (7) 5357 6605       support@atmail.com