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webmail connection error codes

Stewart -

PROBLEM

My atmail cloud users have received error codes. What do they mean?

ENVIRONMENT

  • atmail cloud - webmail (Desktop, Tablet, Mobile friendly UI)

CAUSE

Errors within the system

RESOLUTION

  • CONNECTION_X01 (most likely username, password is incorrect)

    CONNECTION_X01.png

  • CONNECTION_X02 (could be incorrect host, port etc but it also captures anything else)

    CONNECTION_X02-1.png

    CONNECTION_X02-2.png

  • CONNECTION_X03 (account blocked)

    CONNECTION_X03-1.png

    CONNECTION_X03-2.png
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